frPrivacy Policy
THE PROTECTION OF PERSONAL INFORMATION ACT
CUSTOMER PRIVACY NOTICE
This Notice explains how we, “Maileon South Africa,” obtain, use, and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
At Maileon South Africa, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
The Company
Maileon South Africa – Advanced Email Technology
The Information We Collect
We collect and process your personal information mainly to contact you for the purposes of understanding your requirements and delivering services accordingly. For this purpose, we will collect contact details, including your name and organisation.
We collect information directly from you when you provide us with your personal details. Where possible, we will inform you what information you are required to provide and what information is optional.
Website usage information may be collected using “cookies,” which allows us to collect standard internet visitor usage information.
How We Use Your Information
We will use your personal information only for the purposes for which it was collected and agreed with you. In addition, where necessary, your information may be retained for legal or research purposes.
For example:
– To gather contact information;
– To confirm and verify your identity or to verify that you are an authorised user for security purposes;
– For the detection and prevention of fraud, crime, money laundering, or other malpractice;
– To conduct market or customer satisfaction research or for statistical analysis;
– For audit and record-keeping purposes;
– In connection with legal proceedings.
Disclosure of Information
We may disclose your personal information to our service providers who are involved in delivering products or services to you. We have agreements to ensure they comply with privacy requirements as required by the Protection of Personal Information Act, as well as GDPR standards.
We may also disclose your information:
– Where we have a duty or right to disclose in terms of law or industry codes;
– Where we believe it is necessary to protect our rights.
Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to stop unauthorized access and use. We will continually review our security controls and processes to ensure your personal information remains secure.
Our security policies and procedures cover:
– Physical security;
– Computer and network security;
– Access to personal information;
– Secure communications;
– Security in contracting out activities or functions;
– Retention and disposal of information;
– Acceptable usage of personal information;
– Governance and regulatory issues;
– Monitoring access and usage of private information;
– Investigating and reacting to security incidents.
When contracting with third parties, we impose appropriate security, privacy, and confidentiality obligations on them to ensure personal information remains secure.
Your Rights: Access to Information
You have the right to request a copy of the personal information we hold about you. To do this, contact us using the contact details provided on our website. We will require a copy of your ID document to confirm your identity before providing details.
Please note that such access requests may be subject to a legally allowable fee.
Correction of Your Information
You have the right to ask us to correct, or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes.
Definition of Personal Information
According to the Act, “personal information” means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person. Maileon South Africa also includes the following items as personal information:
– All addresses, including residential, postal, and email addresses.
Additional Terms
Document Signing
As Maileon South Africa, we do not require any additional documents to be signed beyond this privacy policy or other legally binding agreements provided by us. Therefore, we reserve the right to reject any alternative agreements proposed by third parties unless explicitly agreed upon in writing by us.
Payment Terms
For manual invoices, all payments must be made within 21 days from the invoice date. If payment is not received within this period and no prior arrangements have been made, Maileon South Africa reserves the right, at our discretion, to cancel or suspend your account.
Cancellation terms
Cancellation requests should be sent in writing to accounts@maileon.co.za
In order to ensure that the cancellation of the account is processed successfully, all outstanding amounts need to be finalized before the account can be deleted.
If the account is cancelled at any time during the month, the days that are outstanding between the last invoice date, and the date of cancellation must be paid for in full based on the daily package rate.
The daily package rate is calculated based on a period of 30 days(including weekends).
Use of Your Personal Data
The Company may use personal data for various purposes including maintaining our service, managing your account, fulfilling contracts, and communicating with you about updates and services.
Transfer of Your Personal Data
Your information, including personal data, may be processed at our operating offices or other locations. This may involve transferring data to computers outside of your jurisdiction.
Business Transactions
In the event of a merger or acquisition, your personal data may be transferred. Notice will be provided prior to such a transfer.
Law Enforcement
We may be required to disclose your personal data if requested by law or public authorities.
Children’s Privacy
Our service does not address anyone under 13, and we do not knowingly collect personal information from anyone under this age.
Changes to This Privacy Policy**
We may update this Privacy Policy from time to time.
How to contact us
If you have any questions or need further information about our privacy practices, please contact us through the details listed on our website.
Last Updated: 2024
